Privacy Policy

Last updated: May 2025

At Green Loo, we’re committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.greenloo.org or interact with us in any way.

 

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely by third-party providers)
  • Order history
  • IP address and browser information
  • Any information you choose to share via contact forms or email

2. How We Collect Your Information

We collect information through:

  • Website forms (e.g., contact, order, and quote request forms)
  • The checkout process when you make a purchase
  • Cookies and tracking tools
  • Email communications
  • Analytics tools such as Google Analytics
  • Third-party apps integrated into our website

 

3. Why We Collect It

We use your information to:

  • Process and fulfill your orders
  • Deliver products and communicate order updates
  • Respond to inquiries and customer service requests
  • Send marketing or promotional communications (only if you opt in)
  • Improve our website, products, and services
  • Ensure compliance with our legal obligations

 

4. Who We Share It With

We do not sell your personal information.

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Paypal, Afterpay, etc.)
  • Freight and delivery providers
  • IT service providers and website hosting companies
  • Marketing and analytics platforms (e.g., Google Analytics)
  • Our professional advisers, such as accountants or legal consultants, when required

All third-party partners are required to comply with applicable privacy laws and handle your data securely.

 

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.

Types of cookies we may use include:

  • Essential cookies – Required for the operation of the website (e.g., enabling shopping cart functions or secure logins).
  • Performance cookies – Help us understand how visitors use our site by collecting anonymous information (e.g., Google Analytics).
  • Functional cookies – Allow the website to remember choices you make (e.g., preferred language or region).
  • Targeting/advertising cookies – Used to deliver relevant ads and track the effectiveness of marketing campaigns (e.g., Facebook Pixel, Google Ads).

You can manage or disable cookies in your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.

 

6. Email Subscriptions 

When you subscribe to our newsletter or marketing list, we collect your name and email address with your consent. We use this information to send you updates about our products, special offers, tips, or news related to off-grid living and sustainable sanitation.

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link included in the footer of every message, or by contacting us directly.

We never share or sell your email address to third parties for marketing purposes.

 

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting requirements.

The specific retention period depends on the type of information and the purpose for which it was collected. For example, customer order records may be retained for several years to comply with legal obligations, while marketing subscription data is retained until you unsubscribe or request its deletion.

When we no longer need to retain your personal information, we will securely delete or anonymise it.

 

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we may have inadvertently collected such information, please contact us so we can delete it.

 

9. Legal and Compliance

We are bound by the Privacy Act 1988 and handle your personal information in accordance with the Australian Privacy Principles (APPs). We also aim to operate in alignment with best practices for international data privacy.

 

10. Security

We take reasonable steps to ensure your personal information is protected from loss, misuse, or unauthorised access. This includes using secure servers, encryption where appropriate, and limiting access to sensitive data.

 

11. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or outdated information
  • Opt out of direct marketing communications
  • Lodge a complaint with us if you believe your privacy rights have been breached

 

12. Contact Us

For any privacy-related inquiries, please refer to the contact details available on our website at:
👉 Contact us

We’ll do our best to respond to your request in a timely and transparent manner.