FAQs
About composting toilets
A composting toilet recycles human waste into a soil-like material using beneficial bacteria. Unlike flush toilets, it’s waterless, with waste dropping directly into a composting container. The fully decomposed compost has an earthy smell, looks like potting soil, and reduces to about 20% of its original volume.
To name a few:
Provided they have been installed correctly and maintained properly, composting toilets are completely odour-free. Each unit features a ventilation system with a low-consumption fan (solar or mains powered) or a whirlybird that operates continuously to eliminate any smells.
Toilet paper will decompose along with the rest of the waste. However, avoid using brands with ink prints, as chemicals can harm the compost, or those made from bamboo, as these may take longer to break down. Nappies and other personal hygiene items should go in a separate bin.
The good news is that composting toilets work well in all climates! While the composting process might slow down during very cold weather, it picks up again as temperatures rise.
Here are a few helpful tips if you're in a colder climate:
Maintenance is quite simple and involve:
After the composting process is complete, the resulting material is nutrient-rich and has a texture similar to potting mix. It can be safely removed from the unit and used to enrich trees, fruit trees, and flower garden beds. Please, dispose of the contents according to local government regulations.
Composting toilets offer a low initial investment, significant ongoing savings, and add value to your property with an eco-friendly, low-maintenance waste solution. Compared to septic systems and traditional toilets, they are the most cost-effective option, eliminating high expenses related to complex excavation, septic pumping, repairs, and water bills.
If you’re considering any toilet solution other than a standard flushing system — whether it’s a composting toilet, septic system, or AWTS — you’ll likely need council approval.
But don’t worry! Getting approval for a composting toilet on non-sewered properties is usually straightforward, as long as the model you choose is certified to Australian standards.
Occasionally, there might be concerns about things like proximity to waterways or specific site conditions. Some councils might also push you towards AWTS, which can come with annual maintenance fees.
If you run into any issues, just reach out to us — we’re more than happy to help you wrap up the approval process.
If the council requests a soil assessment, we suggest choosing an independent Geotech professional who isn’t linked to AWTS suppliers for fair and reliable advice. And if you’re on a sewered property, it’s a good idea to check with your council — many are now on board with composting toilets in these situations.
About greywater
Greywater is waste water generated from kitchen sinks, baths, showers, basins and laundries. Greywater systems are designed to repurpose water from a household for use on lawns and gardens, saving precious potable water.
Greywater systems are quite straight forward, they collect the water, remove grease, filtrate and redirect it for use. Here are the steps involved:
Depending on the greywater system you choose, you may need to clean the filters every 3 to 12 months. This process generally involves removing the filters, washing them with a hose, and wiping down the interior of the system. For detailed maintenance instructions specific to your system, please contact us. To clean a grease trap, skim off the grease, dispose of any remaining water, clean the sediment, wipe down the surfaces without using detergents, and rinse with hot water to remove any debris.
Filtration greywater systems are broadly accepted by councils throughout Australia, and all our products come with WaterMark certification. If you’re unsure, it’s a good idea to consult with your council before making a purchase.
If a soil test is required as part of the approval process, keep in mind that if you’re also using a composting toilet, no flushing water will be included in the assessment.
In any case, and are happy to help!
Sustainability
Composting toilets are designed to operate without the need for flushing water and are a highly sustainable option for conserving water resources. Instead of using water to carry waste away, these toilets rely on natural processes to decompose and treat the waste. By switching to a composting toilet you can save around 35,000 L of water per person in a year.
Most composting toilets have a small ventilation fan to manage odours and ensure proper aeration. These fans are typically very low wattage (often 3 watts - less than a light bulb) resulting in minimal energy use. Conventional sewage treatment systems require significant energy for pumping, treatment, and transport of wastewater. When compared to the overall energy required by these systems, composting toilets are much more energy-efficient.
A two-person household can generate approximately 80 to 180 liters of greywater daily. By recycling and repurposing this greywater for garden irrigation, homeowners can achieve significant water savings.
Depending on the land's elevation and the intended application, a pump is typically used to disperse the greywater. Greywater systems incorporate a collection tank that stores the water for up to 24h hours. The tank's capacity ensures the pump is activated only a few times daily, resulting in minimal energy consumption — especially when connected to a solar system.
Product choice
Start by asking yourself these three essential questions:
Our team is here to assist with product selection and make the process stress-free. You can also check out our product selection guide on the homepage.
When picking the right greywater system, we look at a few key things:
Our team is here to help you make the best choice and keep the process easy and stress-free.
Showroom visits
Our showroom is at Unit 3-4/17A Ern Harley Dr, Burleigh Heads QLD 4220.
Can't visit in person? Check out our showroom tour video on the homepage and explore our product videos online from the comfort of your home.
If you have any questions, email or call us — we’re here to help you feel confident about making the right choice!
No appointment needed - just drop by! We are open Monday to Friday from 8:00 AM to 4:30 PM. Please, be aware that we have limited stock for same day pickup and the warehouse closes at 3:30.
Ordering/Post-sale
Ordering is a breeze! Just visit our website, add your items to the cart, and check out. Prefer a call? Our office team is happy to take your order over the phone. If you’d rather get a quote first, we can email one to you, and you can make a direct deposit.
We prioritize Australian-made products and generally have them available, ready for collection or dispatch within 3 business days of payment. For items marked 'Out of Stock,' please get in touch to check availability. If you're planning a showroom visit or need an urgent order, please contact us directly - we have limited stock available for same day pickup.
Payment options include:
We offer lifetime support, so you can reach out anytime for help with installation, maintenance, or any other questions. Our team is available outside of office hours because we understand that life doesn’t always fit within office hours. If you’re working on your installation on a Saturday morning, don’t worry — you can call us, and we’ll be there to assist you!
When your order arrives, please take a moment to check everything against the packing slip within 5 business days. If anything’s missing or not quite right, just let us know, and we’ll send out the missing items as quickly as possible. Requests made after the 5-day period will be reviewed at our discretion.
We accept returns if the item is unused, in resalable condition, and still a current model we carry. If this applies, just get in touch with us to start the process.
Returns will be sent back to Unit 3-4, 17A Ern Harley Drive, Burleigh, 4220 QLD, Australia at your own expense. Please, make sure the item is clearly labelled with your details (or those of the original purchaser). We recommend getting transport insurance, as we can’t replace lost or damaged items.
Once the item arrives and our team confirms it meets the return conditions, we’ll issue a refund minus a 10% restocking fee. Original shipping costs are not refunded.
For exchanges, the same conditions apply, but there’s no restocking fee.
Refund times vary depending on your original payment method, typically taking between 3 to 7 business days.
Pick up/Delivery
If you’re within driving distance or willing to travel to our Gold Coast warehouse, you can opt for collection to save on freight costs. Please, contact us in advance to confirm that stock is available and ready to go. Our Address is Unit 3, 17A Ern Harley Drive, Burleigh Heads 4220 QLD Australia.
You can opt for home delivery, or have your items sent to the nearest depot which often reduces freight costs. Please, contact us directly to arrange a depot collection.
We deliver Australia wide and can normally deliver to rural and remote areas, but if you’ve experienced issues with couriers before, please contact us directly so that we can make sure everything goes smoothly. For those really remote spots, depot collection might the best option and and help you save on shipping costs.
We use Australia Post for all smaller items. For larger items, we compare rates between couriers to find the most cost-effective shipping option for our customers.
If the item is in stock, we will dispatch your order within 3 business days of receiving payment. Delivery times will vary based on your delivery address and shipping method.
Please, feel free to contact us for an estimate transit time. Note that we can only provide an estimated delivery date due to factors such as carrier schedules, weather conditions, high shipping volumes, and other unforeseen delays.
You will receive tracking information via email on the day your order is dispatched. Please, keep the tracking number handy to monitor your order’s progress as it is delivered to you, and feel free to get in touch if any issues.
Please inspect your shipment within 5 business days of delivery. If you find any issues, contact us right away, and we’ll arrange for replacements promptly. We take great care in packaging fragile items, but their condition can be affected during transport. If problems arise, we’ll do our best to resolve them quickly. Requests made after the 5-day period will be considered at our discretion.
Distributors/International orders
We operate exclusively on the Gold Coast and can ship Australia wide at very competitive pricing .