Terms & Conditions

Last updated: May 2025

Welcome to Green Loo. By accessing or purchasing from our website at www.greenloo.org, you agree to the following Terms and Conditions. Please read them carefully before using our site or placing an order.

Green Loo may update or change these Terms and Conditions at any time.
Any changes will be posted on this page with the revised “last updated” date. Your continued use of the website and services indicates acceptance of those changes.

 

1. About Green Loo

Green Loo is an Australian business specialising in the manufacture and supply of composting toilets, greywater systems, and related sustainable products. We serve both domestic and international customers, offering shipping, support, and guidance from our base on the Gold Coast, QLD.

 

2. Minimum Age for Purchasing

To place an order on our website, you must be at least 18 years old or have the permission and direct supervision of a parent or legal guardian. By ordering, you confirm that you meet this requirement.

 

3. Use of Our Website

You agree to use this website lawfully and not engage in any activity that disrupts or interferes with the security, usability, or content of the site. Misuse of the site may result in restricted access or legal action.

 

4. Product Information & Accuracy

We strive to ensure all product descriptions, images, and prices are accurate and current. However, we cannot eliminate the possibility of human error or incorrect information supplied by manufacturers, distributors, or third-party sources.

We reserve the right to update, modify, or correct content at any time without notice.

All prices are listed in Australian Dollars (AUD) and include GST, unless otherwise specified.

 

5. Orders and Payment

  • Orders must be paid in full before dispatch.

  • We reserve the right to cancel or reject any order at our discretion, including in the case of stock issues, pricing errors, or suspected fraud.

  • For details, refer to our Payment & Shipping Policy.

 

6. Promotions and Special Offers

Green Loo may run sales, promotions, or discounts from time to time.

We reserve the right to modify or cancel promotions at any time, without prior notice.

 

7. Shipping

Shipping terms, delivery timeframes, and responsibilities are outlined in our Payment & Shipping Policy.

 

8. Returns & Refunds

Returns and refund conditions are outlined in our Returns & Refund Policy, including restocking fees, acceptable condition requirements, and timeframes for reporting issues.

 

9. Warranty

Warranty Periods

  • Rotomoulded components (e.g., bins, chutes): 15 years

  • Porcelain pedestals: 4 years

  • Electrical components, toilet seats, and other parts: 1 year

Note: Warranty periods may vary by product. Please refer to individual listings for details.

Damaged or Missing Items in Transit

If your item arrives damaged or with missing parts, you must notify us within 7 days of delivery and provide photo evidence. Once confirmed, we will either send replacement parts or a new product under warranty and cover any return shipping costs as needed.

Warranty Coverage

All warranties begin from the date you receive the product.

If a component fails within the warranty period, we will supply a replacement part at no charge, provided that our inspection confirms the issue was due to a manufacturing defect or faulty workmanship.

For parts replaced under warranty, the warranty period for the new part begins anew from the date you receive it — not from the date of your original purchase.

Warranty Exclusions

Warranty does not cover damage or failure caused by:

  • Incorrect installation or use

  • Modifications made without our approval

  • Poor maintenance or misuse

  • Environmental factors beyond our control (e.g., extreme weather, flooding)

  • General wear and tear or cosmetic damage

  • Failure to follow usage instructions or safety recommendations

Please contact us with a detailed explanation and photo evidence if you believe you have a warranty claim.

 

10. Limitation of Liability

To the extent permitted by law, Green Loo is not liable for any loss or damage, including but not limited to direct, indirect, incidental, special, punitive, or consequential losses arising from the use of our products or website.
Our liability is limited to the value of the purchased item, unless otherwise required under the Australian Consumer Law.

 

11. Intellectual Property

All website content — including text, images, logos, and branding — is owned or licensed by Green Loo.
You may not reproduce, copy, or use this content without our written permission.

 

12. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for information on how we collect, store, and use your data.

 

13. Dispute Resolution

Any disputes arising out of or relating to these Terms & Conditions or your use of our products and services shall be resolved through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).
The arbitration shall take place in Brisbane, Queensland, Australia, and the language of the arbitration shall be English.
Each party shall bear its own costs associated with the arbitration, and the decision of the arbitrator shall be final and binding.

 

14. Force Majeure

Green Loo shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

 

15. Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

 

16. Entire Agreement

These Terms & Conditions, along with our Policies and any other legal notices published by Green Loo, constitute the entire agreement between you and Green Loo concerning our services and supersede all prior agreements.

 

17. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any legal disputes will be handled in the appropriate Queensland courts.

 

18. Contact Us

For any inquiries related to the Terms & Conditions, please refer to the contact details available on our website at:
👉 Contact Us
We’ll do our best to respond to your request in a timely and transparent manner.